Reference

How 95bd Handles Your Personal Information

This Privacy Policy sets out exactly what data 95bd collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact support — and how we protect it. Access to our platform depends on your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device data clarityYour right to request changesBangladesh-region eligibility
95bd How 95bd Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct inaccurate details, or raise a concern about how your information is being used, our support team handles privacy requests directly. Reach us through any of the channels below. We aim to acknowledge your request promptly and work through it in order.

Live Chat Start a live chat session from your account dashboard. This is the quickest path for data-access or correction requests during active support hours.
Email Support Send a written privacy request to our support email address. Include your registered mobile number so we can locate your account record without delay.
In-Account Help Log in, go to Account Settings, and use the Help section to submit a data query. Your request is tagged to your account automatically for faster handling.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Control

We apply a consistent set of practices across account security, cookie management, data retention and third-party access. Each area below reflects how 95bd actually operates — not a policy outline, but the real steps we take for accounts linked to Bangladesh-eligible regions.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any new device attempting to sign in triggers a confirmation step before access is granted to your account wallet.

Cookie Management

We use session cookies to keep your account active and preference cookies to remember your lobby settings. You control cookie permissions through your browser; clearing them logs you out of active sessions.

Data Retention and Deletion

Transaction records tied to bKash, Nagad or Rocket deposits are kept for the period required by our compliance obligations, then removed from active storage. You may request early deletion of non-essential data via support.

Third-Party Data Sharing

We share data with payment processors — including the gateways that handle bKash and Nagad transfers — only to complete your transactions. No marketing or analytics third parties receive your personal wallet details.

Common Questions About Your Data at 95bd

Below are the questions we hear most often about how 95bd collects, stores and handles personal information. If your question is not covered here, reach out via live chat or the in-account Help section.

We collect your name, mobile number and wallet ID — for example your bKash or Nagad number — along with your device and session data at login. This is used only for account verification and payment processing.

Your wallet details are passed only to the payment gateway needed to complete your transaction. We do not share them with advertisers, analytics providers or any unrelated third party.

Submit a data-access request through live chat or the in-account Help section. Include your registered mobile number so we can locate your record and respond accurately.

Yes. Contact support with a deletion request. Transaction records tied to compliance obligations are retained for the required period; non-essential profile data is removed on request.

Payment records, including Rocket and Nagad transfer references, are held for the period our compliance framework requires. After that window closes, they are removed from active systems.

We use session cookies for login continuity and preference cookies for your lobby settings. You can clear or block cookies in your browser settings; note that session cookies are needed to stay logged in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.